Timber Treatment Solutions takes its obligations concerning data protection seriously. We are providing this notice, so you have information about how we collect and process your personal data. We ask you to please read this Privacy Notice as it has important information you need to know.
What does our company do?
Timber Treatment Solutions have satisfied a large number of UK and overseas clients with the quality and reliability of our timber treatment plant products and service. The main data functions are carried out at Hangar K1, Kirkbride, Wigton, Cumbria, CA7 5HP.
What information do we collect and process?
In order for us to help with your business needs we may collect from you, necessary personal data. “Personal Data” is information about you which, either on its own or when connected with other data, allows us to identify you as an individual customer to provide you with our services. The personal data we hold may include the following:
- Your full name and contact information (address, town, postcode, email and phone number)
- Your credit card details and/or bank account details (if paying by cheque or bank transfer)
- Your purchase details (including time, date and cost, and VAT status)
- Your calls and correspondence with us
- Your feedback
Personal data will be collected from you or passed to us by a referral business. However, some personal data may, where lawful to do so, or with your consent, be collected by us from third parties.
Please note that you are under no obligation to provide us with your personal data, but not providing certain data could prevent us from serving you.
We retain two types of information:
This is data that identifies you or can be used to identify or contact you and may include your name, company name, address, email address, telephone no. Such information is only collected from you if you voluntarily submit it to us.
Like most website’s, we gather statistical and other analytical information collected on an aggregate basis of all visitors to our website. This Non-Personal Data comprises information that cannot be used to identify or contact you, such as demographic information regarding, for example, user IP addresses where they have been clipped or anonymised, browser types and other anonymous statistical data involving the use of our website.
This website does not store any information that would, on its own, allow us to identify individual users of this service without their permission. Any cookies that may be used by this website are used either solely on a per session basis or to help improve and maintain the website . Cookies are not shared with any third parties.
Also known as browser cookies or tracking cookies, cookies are small, often encrypted text files, located in browser directories. They are used by web developers to help users navigate their websites efficiently and perform certain functions.
This website uses session cookies to count visits to each webpage and generate statistics. This information helps us improve and maintain our website. European Law classifies even the gathering of this simple information as online tracking. Therefore, this website needs your explicit permission to store cookies in your web browser.
Non Essential Cookies in use on this website
1. e.g. a9d5e382fc3ef8a44db53b3e4c741208 – This is a session cookie, which is a randomly set of generated numbers and letters. It is used by our web site performance system to count visits to each page. It has no information to identify the person accessing the site.
Essential Cookies in use on this website
Some of our cookies are essential to make our website work and will be set automatically when accessing a particular webpage. e.g. Our contact form on the ‘Contact Us’ page requires a session cookie so that the forms CAPTCHA Validation will function. Again, these cookies contain no information to identify the person accessing the site.
Why do we need your personal data?
Timber Treatment Solutions processes personal data about you for a number of purposes, including:
- To prepare documentation for you in order to provide support in bringing a technical idea to concept
- To follow up with you shortly after the service to ensure you are happy with the service provided.
- For internal record keeping (to be able to respond to customer enquiry and invoicing)
- To make an appointment with you to assess the scope of the project.
- To share case studies and testimonials on our website
- To process payments by credit/debit card or bank account details
- To remind or update you of progress or appointment dates
- To provide our services to you as requested or agreed
- To help us improve the services we offer
This list is not exhaustive and may be updated from time to time. We do not ‘trade’ in your personal data and will not sell or rent your details.
Purposes for which we hold your Information
We use the Non-Personal Data gathered from visitors to our website in an aggregate form to get a better understanding of where our visitors come from and to help us better design and organise our website.
We will process any Personal Data you provide to us for the following purposes:
- to provide you with the goods or services you have ordered
- to contact you if required in connection with your order or to respond to any communications you might send to us
Who will your personal data be shared with?
Timber Treatment Solutions may share information with third party suppliers as required for external services and materials, however this will only be for the contract we are carrying out at that time.
We may disclose specific information upon lawful request by government authorities, law enforcement and regulatory authorities where required or permitted by law.
In the event that we sell our business, we may share your details with the buyer to enable them to fulfil the service we have agreed with you.
What happens if there is Sale of Business?
Do we get involved in direct marketing?
Timber Treatment Solutions may retain your information to use for marketing purposes or for invitations to events.
How secure is my data?
Your Personal Data is held on our secure servers. The nature of the Internet is such that we cannot guarantee or warrant the security of any information you transmit to us via the Internet . No data transmission over the Internet can be guaranteed to be 100% secure. However, we will take all reasonable steps (including appropriate technical and organisational measures) to protect your Personal Data.
What rights do you have to amend personal data?
You have the right to review the personal data held by us and have inaccurate information about you corrected. To understand more about our data processing activities or to request access to your personal information please contact firstname.lastname@example.org
How long do we keep your personal data?
Timber Treatment Solutions may keep your details on record for as long as it is necessary to meet record keeping requirements. We hold financial, legal and HMRC records for seven years. They are then deleted in accordance with data protection and other applicable legislation. Information relating to projects and ideas will be kept indefinitely, for the purpose of giving opportunities in future projects.
Changes to this Privacy Notice
Timber Treatment Solutions may change this Privacy Notice from time to time in order to reflect changes in the law.